Published: 01/04/2024
Last Revised: 15/06/2024

1. Introduction

At DonateToReduce.co.uk, we prioritise the privacy of our users. This Privacy Policy provides detailed information on how we collect, use, protect, and handle your personal data in compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

2. Information We Collect

We collect the following personal information from you:

• Name: To identify and communicate with you.
• Address: To schedule collections and ensure service delivery to your location.
• Email Address: To send confirmations, updates, and communicate about your collection.
• Phone Number: To contact you directly for service coordination.

This information is gathered through our online booking form when you schedule a clothing collection.

3. Use of Your Information

Your personal information is used exclusively for operational purposes, such as:

• Service Collection: Organizing and managing the collection of your items.
• Customer Service: Addressing any queries or issues you may encounter.

We do not use your personal data for marketing purposes nor share it with any third-party marketing agencies.

4. Legal Basis for Processing

The processing of your personal data is based on the necessity to perform the contract we have with you (i.e., to provide the collection service you request).

5. Data Security

We implement robust security measures to protect your personal data:

• Secure Transmission: All personal data provided is encrypted using SSL technology during transmission.
• Data Storage Security: We use industry-standard measures, including access controls and physical security, to protect your data against unauthorized access and disclosure.

6. Data Retention

We retain your personal data for no longer than necessary for the purposes stated in this Privacy Policy, which is one year from the date of collection. After this period, all personal data is securely deleted from our systems.

7. Your Rights

Under the GDPR, you have several rights concerning your personal data:

• Access: You can request access to your personal data.
• Rectification: You may ask us to correct any inaccurate or incomplete data.
• Erasure: You may ask us to delete your personal data, subject to certain legal conditions.
• Restriction of Processing: You may ask us to stop processing your data under certain circumstances.
• Data Portability: You may request the transfer of your data to another organization.
• Object: You may object to the processing of your data under certain circumstances.

To exercise any of these rights, please contact us using the details below.

8. Changes to Our Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes, modifications, additions, or deletions will be effective immediately upon their posting to the website. We encourage you to periodically check this page for any changes.

9. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal data, please contact us [email protected]